Tenant Satisfaction Measures Survey

Understanding the experience of social housing tenants is vital to help housing providers ensure the housing and associated services they provide are being delivered as expected.

From April 1st 2023, The Regulator of Social Housing is launching a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. This system will include a set of Tenant Satisfaction Measures (TSM) that social housing landlords must report on.

People will be able to use these measures to understand how well landlords are doing, providing greater transparency for potential tenants about the property they are considering and its ownership/management.

To help social housing providers meet these new standards, we have created a standard TSM package that will enable any provider easy tools to collect feedback from tenants and clearly understand the results.

Easy Read Reporting

Any good survey needs an equally effective reporting solution to make the most of the data received. Our reports are built with Microsoft tools, PowerBI for live data review by project leads and MS Reporting for beautiful, fixed format reports that can be sent to tenants, displayed on your website and provided to the authority that contracts with you.

WIth summary points and recommended action to take in regard to to poor performance we provide all the information you need to meet your statutory requirements but at the same time, creating invaluable insight to help your organisation improve. We will also tell you where you are doing well so you can celebrate successes alongside taking action.

Benchmarking against WLS existing partners is included and as results are made available to the public we will work to import summary results for all organisations in England.

For more information on how we can help with your tenant Satisfaction

requirements, get in touch today